Piston and Fusion offer the Customer Relationship Management Course in Lagos Nigeria. For inquiries or more information on dates and fees for each location, click on the calendar/fee tab or chat with us. Call Center Training: Sales and Customer Service Training for Call Center Agents Online Certificate … Now Only: US$249. The course also prepares students to achieve customer service certification. CXService360. We pride ourself as one of the top training compaines in Lagos Nigeria, we offer a wide variety of seminars and workshops, including Management Courses & human resources with customer sales and marketing relationship service training… Contact Us Today For … The CICRM works with customer-focused organizations in developing its curricula, student assessment and certification program leading to a "Chartered Customer Service Professional - CCSP" designation. The Federal Government of Nigeria introduced the Standards Organisation of Nigeria Conformity Assessment Programme or SONCAP for short in order to address the number of unsafe products entering the country and the subsequent risks to public health and safety. In general, customer service skills rely heavily on problem-solving and communication.Customer service is often considered a “soft skill,” including traits like active listening and reading both verbal and nonverbal cues. This position reports to the Country Head Of Operations and is responsible for performing office support duties which involve providing information to the public, providing customer service, addressing customer complaints, preparing, and maintaining records, and performing varied and routine general office support duties under general supervision. The price for Exceptional Customer Service Training certification in Nigeria starts from $495 Which is the best training institute/provider of Exceptional Customer Service Training in Nigeria? A certificate program in customer service prepares students to pursue entry-level customer service positions. Certified Pension Institute of Nigeria Certification (CPIN) The certified pension institute of Nigeria is … No matter how complex the business, this art of delivery can be nailed down to propositions that are ever winning and can be applied in each situation such that your good intentions meet the real world. Customer service skills are traits and practices that equip you to address customer needs and foster a positive experience. HSE Training Institute is an accredited institute in Nigeria, with years of experience in Oil and Gas training services.We provide high quality HSE training and ensure your success with career assistance. It also empowers participants to provide effective solutions to customer facing problems, when they arise. The 1st edition for 2019 of Customer Service Skills training and certification of customer service persons and professionals comes up between April and … Virtual Training On How To Create Positive Customer Experience Service As An Art And A Science. The proverbial customer is king remains relevant even in today’s business environment. We found 1 companies. As the first line of contact with customers, service representatives can influence customer perceptions and ensure their satisfaction and loyalty. Customer Service Training: Critical Elements of Customer Service Online Certificate Course. From determining a service brand and deciding a strategy to mastering the art of email messaging, we offer a solution for almost anyone who has customers. The Nigeria Chapter of Chartered Institute Customer Relationship Management (CICRM) formally known as the Institute Customer Relationship Management (ICRM) is a non-profit making international examining body that exists to provide high quality, cost effective, internationally recognized and it’s also established by Decree No. 1 of 1990 as a professional body and examining body in Nigeria and … And ultimately those experiences affect your operating costs – and your bottom line when it comes to profitability. Customer Relationship Management Training(CRM) is one of the most important components for sustenance and growth of an organization. CSPN’s world class certified facilitators have delivered to hundreds of participants globally. LAGOS – FEE: ₦ 69,000 Find Out More. Newways’s customer service skills training is specifically designed to develop the participants’ skills and behaviour to offer exceptional customer care. High-Quality Customer Service Online Courses, Online learning, Tutorials, Training in Nigeria covering different subjects from world top experts This course takes you through the customer journey. Customer service training is a sound investment when you consider what’s at stake. Map. 11 Akinsoji Street Fadeyi, Lagos, Lagos. Their engaging delivery style, pe… Recognized internationally and accredited by the International Council of Customer Service Organizations, the Certified Customer Service Manager (CCSM) program is an excellent choice for current supervisors and managers looking to expand their skillsets and/or advance their careers. The Knowledge Academy is the Leading global training provider in the world for Exceptional Customer Service Training. Great customer service can give your company a competitive advantage, more loyal customers, and better customer retention rates. The Certified Client Service Specialist (CCSS) © and Certified Client Service Professional (CCSP) ©program equips participants with the tools, techniques, and effective customer service skills required in today’s demanding work environment. Service Innovation Service leadership Telephone Skills Telephone Skills Price Range (6) Any Price Range NGN 1,000 or Less NGN 1,000 - NGN 5,000 NGN 5,001 - NGN 10,000 NGN 10,001 - NGN 25,000 NGN 25,001 or More Tips for training customer service agents Here are some best practices for implementing a successful training program to keep up with the trends and help your team develop vital communication skills. Alison's customer service certification course also details the role of customer service in the hospitality industry, the retail industry and the public sector. March 25 - 26, 2021. With the advancement of software technologies, significant progress has been made in designing and managing CRM systems. Cotecna is authorised by the Standard Organisation of Nigeria (SON) to issue a SONCAP Certificate for exports of regulated products to Nigeria. We are committed to providing unparalleled certification programs that help you become a leader in service excellence! 1725 Duke Street Suite 700 Alexandria, VA 22314. Business Hours. In today’s competitive market, businesses must ensure that they are delivering the highest quality customer service. Monday 8:30 AM ET - 6:00 PM ET Exemplar Global Certified Customer Relationship Management Certification is Globally acceptable. “Excellent Customer Service, ” is the cliché for catching the customer’s attention but keeping the customer is an art. +1-866-898-4724 (U.S. Toll Free) +1-571-551-6700 (Toll) info@hrci.org (Email). Find in our directory the list of companies by tag Customer Service Training in Nigeria. These sections explain the elements of customer service that should be focused on in these sectors. West Africa Association of Customer Service professionals [WAACSP] - The umbrella body of Customer Service professionals in the Ecowas region will hold the final certification program for 2020 from October 22nd - October 31st in Ghana and Nigeria, as with the previous diets this year, the whole exercise is holding ONLINE via WAACSP and partners Learning Management System (LMS) … In this customer service training course, participants learn the essential skills necessary to deliver excellent customer service … Your company’s reputation, customer satisfaction and loyalty are all directly impacted by customer service and customer experiences. Whether you work in private, public, or not-for-profit organizations you will take away up to date information needed to succeed in your workplace. The Chartered Institute of Customer Relationship Management (CICRM) is a non-profit making international examining body that exists to provide high quality, cost effective, internationally recognized and its also established in Nigeria as an offshoot of the parent body in United States of America by Decree as a professional body and examining body in Nigeria and approved by the Federal Ministry … Certified pension institute of Nigeria Certification (CPIN) The certified pension institute of Nigeria is … Customer Service Institute of America (CSIA) is devoted to the education and growth of individuals and organizations across the globe. Hence, Customer service functions must be managed by people with the correct, relevant and appropriate customer service qualification. Vuzela Consulting Limited offers ISO 9001-2015 certification and training services in quality management systems, customer service management, project management consulting, human capital management and business process reengineering. 3 – 4 participants: 5% discount 5 or more participants: 10% discount (Available also for Customised Training by Duration, Venue & Fee) Programme Description Th.. Booking & details Save US$150 (38%) OFF RRP US$399 Course Duration: 6 - 8 Hours. We conduct accredited hse training in Lagos, Port Harcourt, Abuja and other centers in Nigeria ONLINE: N96,750. You could say that cxservice360 is the product of the combination of elements and circumstances that integrated favourably. Business Training Works’ customer service courses are practical, hands-on programs designed to improve people’s ability to interact with customers, clients, patients, and coworkers. Courses We Offer For Individuals. 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